Contact us

Where my battery will be shipped from?

• From our local warehouse or International Warehouse. More informaiton >>

I didn't receive the tracking number of my package?

• Don't worry, you can get the tracking infromation by 1 click on our site. Click to get the tracking number >>
• If you still can't receive the email, please try to contact us with another email address.

How do you test laptop battery?

• Step 1. Use our big data analysis to check if the customer has purchased the correct battery.
• Step 2. Check the battery's appearance and interface.
• Step 3. Test the battery's charge and discharge function with a professional laptop battery charging instrument.
• Step 4. Charger the battery to 100% and recharger to 0% to get real battery's capacity.
• Step 5. Use Ev2300 to check voltage difference of each goroup battery cells.
• Step 6. Charger battery power more than 30%.
• Step 7. Package battery carefully and send it out.

How do you test laptop ac adapter?

• Step 1. Use our big data analysis to check if the customer has purchased the correct ac adapter.
• Step 2. Check the ac adapter's appearance and interface, tips, cables
• Step 3. Connect power, Test ac adapter output Volt .
• Step 4. Use the load meter to test the output power of the adapter when it is connected to the load.
• Step 5. Test the output noise and protection of the adapter with professional instruments.
• Step 6. Package adapter carefully and send it out.

The battery on your website is original or replacement?

• We have both original and replacement battery on our site. These original battery were whosaled from original factory or the market, we have tested it. just order it freeely.
• Replacement battery was offered by our battery factory partener.

What's the battery cells of these laptop batteries?

• Original battery -------- Original battery cells,
• Replacement battery cells ----------Grace A, Brand New ZhuoNeng Battery Cells.

I can't find the battery on your site, what should i do?

• There are user guide for you.
• Just show me some pictures of your original battery, we can help you find it.

I ordered a battery, but the battery model is not the same as i ordered?

• Laptop manufacturers often outsource battery manufacturing to several different Chinese companies, which results in the same battery with different models.
• Please vistied the products on ours site, make sure this battery model is compatible with your original battery model.
• If your laptop can't use this battery, please contact us freely.

The battery i received from you is just working for 1 month, it is in warranty, can i replace a new one?

• Yes, just contact our servive to get a return number, We can help you replace it for free.

Can we go to your warehouse to pick up my batteries?

• Sorry, we don't accpet local pick up orders now.

I don't like the battery, can i return it to your warehouse directly?

• No, Please contact our service to get a return number first, or your packge will be refused.
• Every email will be reply in 24 hours, if you didn't receive our email , please try to contact us with another email address.

Can you tell me your phone number?

• We have listed phone number last year, but get many Advertising Phone every day.
• We have online chat on our site, customer can contact us in time.
• Tell us your phone number in the email ,so we can call back.
• For better service, we hope every customer can contact us by email .
• Whatsapp is ok, but need contact us by email first.

Refund Procedure:

• 1. Contact our service, tell us what's happened and show some pictures as proof.
• 2. Get an RMA (return number) and return address.
• 3. Take one picture of the return package and one picture of the return invoice.
• 4. Return item back and email this 2 pictures to our service, get refund in 5 min.

Replace new item Procedure:

• 1. Contact our service, tell us what's happened and show some pictures as proof.
• 2. Get an RMA (return number), the return address and a replace order id.
• 3. Take one picture of the return package and one picture of the return invoice.
• 4. Send package back, email this 2 pictures to our service
• 5. Our service will update the status of resend order, warehouse will send a new item out.
• 6. Just wait for some days, you will recieve a new item.

Order Delay :

• When the product is out of stock or needs to be further checked for correct product information, we will temporarily hold your order and contact you .
• We will use technology and big data to identify some orders that may buy the wrong product, but it is not our obligation to identify the wrong order, and consumers are responsible for their own mistakes.

Order Cancelation:

• You can cancel the order before the package is sent. The sign of successful cancellation is the receipt of our ‘order has been cancelled’ email .
• If the package has been sent and it has exceeded the scope of our company's interception of the package, you will have to bear the return shipping fee.
• If the product is out of stock and cannot be restocked, we will actively cancel the order and refund the full cost.

Order Refund:

• Papal refunds can be processed within 5 minutes after receiving your refund request.
• Credit Cart refunds can be processed within 2 days after receiving your refund request.
• Please make sure that you have reached an agreement with the customer service before refunding.

Replacement Laptop Battery CE / FCC / RoHS Certification :

Our Contact Information

If you have any other question from our website, please do not hesitate to contact us, we will reply you in 24 hours.

Email:
Our office hours is 9:00 am - 6:00 pm BST

If you need have a live chat support, please click the online chat button on

BST Mon -Fri 7:00~11:00